Frequently asked questions

A softener stops scale from forming on taps, tiles, geysers and washing machines, so appliances last longer and work more efficiently. Soap and shampoo lather better, and many people find their skin and hair feel softer.

Hard water flows through a bed of resin beads. The beads hold on to calcium and magnesium ions and release sodium ions in their place, so the water leaving the softener no longer forms scale. A brine wash recharges the beads when they are saturated.

Generally yes, when the system is set up correctly. Softened water contains a little more sodium, so if you are on a low-sodium diet we can fit a drinking-water bypass or pair the softener with an RO purifier.

It is fine for most plants. For sodium-sensitive plants, use water from a bypass tap.

With regular recharging and periodic resin cleaning, a well-built softener can last 20 years or more.

No. Our systems are compact and need no civil work. We recommend professional installation so the unit is sized, plumbed and set up correctly for your water.

Very little: keep the brine tank topped up with softener salt and recharge the resin as advised. Filters need a periodic backwash. We can do a yearly service visit if you prefer.

Manual (M-series) softeners and our sand, iron and carbon filters work without electricity and at low water pressure. Automatic (A-series) models use a small amount of power for the control valve.

Our products come with a 1-year warranty.